tm777 Privacy Policy

1. Introduction

tm777 operates as Bangladesh's trusted online casino and sports betting destination. We understand that when you register and play on our platform — whether you are betting on BPL cricket, spinning the reels on our slots, or enjoying live casino games — you are sharing sensitive personal and financial information with us. This Privacy Policy sets out our binding obligations and your rights in relation to that information.

By accessing tm777 and creating an account, you confirm that you have read, understood, and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please do not use the platform. This policy applies to all users accessing tm777 from Bangladesh and any other jurisdiction.

2. Information We Collect

We collect information in three primary ways: directly from you when you register or use our services, automatically when you interact with our platform, and from third-party partners involved in verifying your identity or processing payments. Below is a detailed breakdown of each category.

Account Registration Data

• Full name as it appears on your National ID (NID) or passport
• Date of birth (used to verify you are 21 years of age or older, as required)
• Mobile phone number (including bKash or Nagad registered number for payment processing)
• Email address and a securely hashed password for account access

Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT and timestamps
• Payment method identifiers (e.g., bKash wallet number, Nagad account reference) — we do not store full wallet credentials
• Betting history, game session data, wagering activity, and bonus usage records

Technical & Usage Data

• IP address, device type, operating system, and browser version used to access tm777
• Pages visited, time spent on each section, click-stream data, and navigation patterns within the platform
• Geolocation data at the country and city level (e.g., Dhaka, Chittagong, Sylhet, Khulna) to comply with our service eligibility requirements

3. How We Use Your Information

tm777 uses the personal data we collect for specific, legitimate, and clearly defined purposes. We do not use your data for any purpose that contradicts or extends beyond what is described below.

• Account creation, authentication, and ongoing management of your tm777 player account
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and other approved Bangladesh payment channels
• Verifying your identity and age (21+ requirement) to maintain a safe, responsible gaming environment
• Providing customer support, resolving disputes, and responding to enquiries sent to our support team
• Sending account-related communications such as deposit confirmations, bonus alerts, and security notifications
• Analysing aggregated usage patterns to improve our platform features, game selection, and the overall player experience

Where we rely on your consent to send marketing or promotional communications, you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any email we send you.

4. Sharing Your Information

tm777 does not sell or rent personal data. We share your information with third parties only in the limited circumstances described below, and always under strict contractual data-protection obligations.

Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our approved payment partners including bKash, Nagad, Rocket, and Upay. These providers are bound by their own data protection standards and are not permitted to use your information for any other purpose.

Legal & Regulatory Obligations

We may disclose personal information when required to do so by applicable law, court order, or a legitimate request from a competent authority. In such cases we will disclose only the specific data requested and will, where legally permitted, notify you of the disclosure.

Technology Service Providers

We work with trusted technology providers — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who may process limited technical data on our behalf to deliver their gaming content. All such providers are required to maintain data confidentiality under contractual agreements with tm777.

5. Cookies and Tracking Technologies

tm777 uses cookies and similar tracking technologies to keep our platform functioning correctly, to remember your preferences, and to analyse how our users interact with the site. We do not use third-party advertising cookies.

Types of Cookies We Use

• Essential cookies: Required for platform functionality, session management, login state, and security verification. These cannot be disabled without breaking the service.
• Analytics cookies: Used to understand aggregate user behaviour — such as which game categories are most popular, peak activity hours, and common navigation paths. Data is anonymised before analysis.
• Preference cookies: Store your language selection, display settings, and other platform preferences so they persist between sessions without requiring you to reconfigure each time.

You can manage cookie settings through your browser preferences. Note that disabling essential cookies will impair your ability to log in and use core platform features. We do not currently respond to Do Not Track (DNT) browser signals.

6. Data Security

The security of your personal and financial data is one of tm777's foremost priorities. We implement a layered security architecture that combines industry-standard technical controls with strict internal access policies. All communications between your device and our servers are protected by 256-bit SSL/TLS encryption, ensuring that data in transit cannot be intercepted or tampered with.

Internally, access to personal data is restricted to authorised personnel only on a strict need-to-know basis. All staff with data access are trained in data-protection best practices. We conduct regular security reviews and vulnerability assessments of our platform infrastructure to identify and remediate risks proactively.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Account data is retained for the duration of your active account plus a defined post-closure period to allow for the resolution of any outstanding issues, chargebacks, or regulatory enquiries.

Financial transaction records are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping obligations. After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you.

8. Your Rights

As a user of tm777, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy.

• Right of access: You may request a copy of all personal data we hold about you, including your account details, transaction history, and any profiling data.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it.
• Right to erasure: Subject to our legal obligations (including financial record-keeping requirements), you may request that we delete your personal data. We will process such requests within a reasonable timeframe.
• Right to restrict processing: You may request that we limit how we process your data — for example, while a dispute about its accuracy is being resolved.
• Right to object: You have the right to object to our processing of your personal data for direct marketing purposes. Once you object, we will cease processing your data for that purpose immediately.

We will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive multiple requests simultaneously, we may extend this period by a further 30 days, in which case we will notify you promptly of the extension and the reason for it.

9. Payment Data & Financial Privacy

When you make a deposit or request a withdrawal on tm777, your transaction is routed through our approved payment partners including bKash, Nagad, Rocket, and Upay. We transmit only the data strictly required to execute the transaction — your wallet reference, the transaction amount in BDT, and a unique order identifier. We do not store your full mobile banking PIN, password, or OTP on our servers at any point.

All financial data associated with your tm777 account is encrypted both in transit and at rest. Transaction history is retained in accordance with our data retention schedule described in Section 7 above. If you believe an unauthorised transaction has occurred on your account, contact our support team immediately at [email protected].

10. Children's Privacy & Age Restriction

tm777 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from any person under the age of 21. During the registration process, we require users to confirm their date of birth and, where applicable, to submit a valid government-issued ID document for age verification purposes.

11. Changes to This Privacy Policy

tm777 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of tm777 following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information. If any revised version of the policy materially affects your rights, we strongly recommend reading the updated document in full before continuing to use our platform.